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Shipping Policy

At Primrose Cushion Co., I ship via Royal Mail to ensure that your cushions arrive safely and on time. I dispatch cushions, unless commissioned or bespoke, within 3-5 working days of purchase. If you require your cushion sooner, you can select  'Express Shipping' at Checkout which I will dispatch within 1-2 working days.


Commissioned or bespoke cushions will be dispatched within 2-3 weeks, depending on fabric orders.


 Shipping costs are calculated based on the weight and size of your order, and will be displayed at checkout. If you purchase items worth more than £150.00, I offer Free Shipping.


We take great care to package your cushions in a way that ensures they arrive in perfect condition. We also include a 'Care Instructions' card for your information. 

Return & Exchange Policy

I hope that you'll to be completely satisfied with your purchase from The Primrose Cushion Co. as I make every cushion with care and attention. However, if you'd like to return your cushion, please contact me via the 'Contact Us' Page of this website to inform me of your intent to return your cushion.


Returns are accepted within 14 days of order, please ensure the cushions are in perfect condition and in the original packaging. The customer is responsible for return postage costs. 

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